Policies

Tou Tīrairaka Limited - Life Coaching Policies

1. Confidentiality Policy:

At Tou Tīrairaka Limited, we respect the confidentiality of all client information shared during coaching sessions. Our commitment to confidentiality is paramount. However, please be aware that situations involving immediate risk to yourself or others may require us to breach confidentiality to ensure safety.

2. Inclusivity and Diversity Policy:

Tou Tīrairaka Limited is dedicated to serving clients from all neurodivergent backgrounds. We provide a safe and inclusive space where individuals of varying abilities, experiences, and identities are welcomed and respected.

3. Communication and Boundaries Policy:

We value effective communication with our clients. Our standard communication channels include in-session discussions and scheduled emails. Outside of sessions, please allow up to 24 hours for a response to non-urgent messages. Boundaries for communication outside of scheduled sessions are in place to maintain a balanced professional relationship.

4. Cancellation and Rescheduling Policy:

We understand that circumstances may necessitate changes to scheduled sessions. Please provide at least 24 hours' notice for cancellations or rescheduling. Missed sessions or changes made with less than 24 hours' notice may incur a fee.

5. Payment and Refund Policy:

Our coaching rates are outlined on our website. Payment can be made through our accepted methods. In the event of a cancellation, refunds may be provided on a case-by-case basis. Please contact us for further details.

6. Assessment and Goal-Setting Policy:

Tou Tīrairaka Limited's coaching approach involves collaborative assessment and goal-setting with each client. Through personalized coaching plans, we work together to identify strengths, needs, and objectives for our coaching journey.

7. Duration and Frequency of Sessions:

Coaching sessions with Tou Tīrairaka Limited typically last 60 minutes and can occur on a weekly/bi-weekly/monthly basis, as agreed upon during the initial consultation.

8. Emergency Protocol:

In the case of an emergency or immediate distress during a session, please inform us. If the situation requires immediate assistance, contact emergency services or a relevant helpline.

9. Feedback and Evaluation Policy:

Your feedback is invaluable to us. We encourage open communication about your coaching experience. Periodically, we may request feedback to enhance our services and tailor them to your evolving needs.

10. Client Responsibilities:

Clients are expected to actively participate in the coaching process, be open to trying new strategies, and engage with the provided guidance. Your commitment contributes to the success of our coaching partnership.

11. Code of Ethics:

Tou Tīrairaka Limited adheres to the highest ethical standards, aligned with the principles set forth by the International Coach Federation (ICF). Our coaching practices prioritize respect, integrity, and client empowerment.

12. Privacy and Data Protection Policy:

We handle client data with the utmost care. Our communication and data storage tools are chosen for their security features. Your personal information will be kept confidential and secure.

13. Termination of Services:

If either party determines that the coaching relationship is no longer beneficial, we will discuss the situation and determine the appropriate course of action. Termination may occur due to non-compliance with policies, disrespectful behavior, or lack of progress.

14. Conflict Resolution Policy:

If conflicts arise during our coaching relationship, we encourage open dialogue to resolve any issues. Clear communication is essential, and we are committed to finding a mutually agreeable solution.

These policies are designed to ensure that our coaching services at Tou Tīrairaka Limited are conducted with professionalism, respect, and consideration for each client's unique needs. Please feel free to contact us if you have any questions or require further clarification. Thank you for choosing us as your neurodivergent life coaching partner.